How to Respond to Google Reviews

How to Log In and Respond to Google Reviews

Step 1: Log Into Google

  • Go to https://business.google.com/
  • Log in using the Google account that manages your business.
  • Ensure you are logged into the correct Gmail account.

Step 2: Access Your Business Profile

  • After logging in, select your business from the dashboard.
  • Alternatively, search your business name on Google while logged in and look for the management panel.

Step 3: Go to the Reviews Section

  • Scroll to find the “Reviews” section on your profile.
  • Click “Read Reviews” to see all the feedback.

Step 4: Respond to Reviews

  • Click “Reply” beneath the review.
  • Type your response, then click “Post reply”.

Tips for Responding

Positive Review:
Thank you, Maria! We're so glad you had a great experience with our team. We look forward to helping you again!
Negative Review:
Hi John, we're sorry to hear about your experience. We'd love to make things right — please contact us at [email/phone] so we can help.